Setting Up Autopay

You can use the Thrive Broadband customer portal to setup automatic payments so that you have one less thing on your todo list!

1) Login to your customer portal account

Go to my.thrivebroadband.com, then sign in with your username and password.

If you haven't yet registered for an account, see the article 'Setting up access to your billing account'

2) Add a payment method

Before turning on autopay, you will have to add a payment method. If you haven't yet added a payment method, click on '+ Add new credit card' or '+ Add new bank account'.

Fill in the required information and then click on the 'Add' button at the bottom of the page. After clicking on 'Add' you will be taken back to your dashboard.

3) Enable autopay

Next to the payment method that you want to use for autopay, click on the 'Enable Autopay' button.

After enabling autopay, you'll see a green autopay badge beside your payment method.

Done!

With your payment method added and autopay enabled, your bill will be automatically paid using your selected payment method on your bill date. Unless you specified otherwise when you signed up for service, bill dates are usually set for the first of the month. In such a scenario, you would receive your bill via email on the first of the month and then would be charged and receive your payment receipt the same day. Keep in mind that if you have setup billing preferences different than he default, billing and autopay behavior may vary.